Configuration Guide Vol. 2


8.6 Authentication error messages

The figure below shows the format of the error messages displayed on the authentication error page.

Figure 8-17: Format of authentication error messages

[Figure Data]

The table below describes the cause of each authentication error you might encounter.

Table 8-6: Authentication error messages and error reason correspondence

Error message

Error no.

Cause

User ID or password is wrong.

Please enter correct user ID and password.

11

You did not specify a user ID.

12

ID of logged-in users exceeds 128 characters

13

No password was specified or the specified password contained too many characters.

14

The specified user ID is not registered in the internal Web authentication DB.

15

No password is registered in the internal Web authentication DB.

16

The QUERY_STRING parameter of the GET method contains fewer than 21 characters or more than 256 characters.

17

The CONTENT_LENGTH parameter of the POST method contains fewer than 21 characters or more than 340 characters.

18

The login user ID contains illegal characters.

20

The password contains illegal characters.

22

An attempt to log in again from an authenticated terminal using local authentication failed because the user entered the wrong password.

RADIUS: Authentication reject.

31

A response other than Accept was received from the RADIUS server. A rejection or challenge triggers this error.

RADIUS: No authentication response.

32

No response was received from the RADIUS server. This error is triggered if communication with the RADIUS server times out or the RADIUS server is not configured.

You cannot login by this machine.

33

The post-authentication VLAN specified by the RADIUS server does not appear in the Web authentication definition.

Alternatively, no interface is assigned to the VLAN.

34

An attempt to log in again from an authenticated terminal using RADIUS authentication failed because a response other than Accept was received from the RADIUS server. This error is triggered when the response is a rejection or challenge.

35

In fixed VLAN mode, the authentication port to which the terminal is connected has gone down.

Alternatively, the port is not configured for fixed VLAN mode.

36

The VLAN containing a port configured for fixed VLAN mode has been suspended.

Alternatively, no interface is assigned to the VLAN.

41

A login request was received under a different user ID from a Web-authenticated terminal.

Alternatively, in dynamic VLAN mode, a login request was received from an authenticated terminal in a different VLAN.

42

The VLAN ID specified in the internal Web authentication DB does not match the VLAN specified in the Web authentication definition.

Alternatively, no interface is assigned to the VLAN.

44

The terminal has already been authenticated by IEEE 802.1X or MAC-based authentication, or the terminal's MAC address has been registered in a MAC VLAN by the mac-address configuration command.

45

The terminal is connected to a link-down port.

Alternatively, the port is not configured for fixed VLAN mode or dynamic VLAN mode.

46

The VLAN containing the authentication port is suspended.

Alternatively, no interface is assigned to the VLAN.

47

The authentication failed because the number of users logged in by Web authentication exceeded the capacity limits.

76

The port where the terminal is connected was down when the switch attempted to register the MAC address in the MAC address table.

Alternatively, the port is not configured for fixed VLAN mode or dynamic VLAN mode.

77

The associated VLAN was suspended when the switch attempted to register the MAC address of a terminal in the MAC address table.

Alternatively, no interface is assigned to the VLAN.

83

Failed to perform multi-step authentication because MAC authentication of the logged-in terminal failed.

90

Authentication failed because Web authentication was not permitted when the multi-step authentication user authentication authorization option was set.

92

Authentication could not be performed because the authentication status of terminal authentication was canceled during authentication of Web authentication as the user authentication for multi-step authentication.

Sorry, you cannot login just now.

Please try again after a while.

37

There are more than 256 RADIUS authentication requests pending.

The user can try again.

43

The number of users logged in by Web authentication, MAC-based authentication, and IEEE 802.1X authentication has exceeded the capacity limits.

48

The number of authenticated users at the authentication port has exceeded the maximum.

51

The switch could not resolve the terminal's MAC address from its IP address.

52

The Web server failed to connect to the Web authentication daemon.

53

An internal Web authentication error occurred

(The Web server could not pass the login request to the Web authentication daemon.)

54

An internal Web authentication error occurred

(The Web server did not get a response from the Web authentication daemon.)

85

Failed to perform multi-step authentication because the authentication status of the terminal authentication of the login terminal failed.

91

Authentication failed because the user was forced to log out during multi-step authentication.

The system error occurred.

Please contact the system administrator.

61

An internal Web authentication error occurred

(The switch could not acquire the CONTENT_LENGTH parameter of the POST method.)

62

An internal Web authentication error occurred

(Two or more "&" were included in the parameter received by POST/GET.)

63

An internal Web authentication error occurred

(The Web server could not acquire the IP address of the terminal.)

64

The switch could not access the RADIUS and Accounting servers (causing authentication to fail).

A fatal error occurred.

Please inform the system administrator.

65

An internal Web authentication error occurred

(more than 256 RADIUS authentication requests occurred simultaneously).

72

The switch could not register the MAC address of the authenticated terminal in the MAC VLAN.

73

The switch could not remove from a MAC VLAN the MAC address of a terminal whose authentication status was cleared.

74

An error occurred when the switch attempted to register a MAC address in the MAC address table.

75

An error occurred when the switch attempted to delete a MAC address from the MAC address table.

Sorry, you cannot logout just now.

Please try again after a while.

81

The switch could not resolve a MAC address for the IP address of a terminal from which it received a logout request.

"The client PC is not authenticated."

82

A logout request was received from a terminal that is not logged in.

Error resolution by error number
  • 1x~2x: Please log in again with the correct user ID and password.

  • Review 3x,83,90:RADIUS settings.

  • 4x: Review the Web authentication configuration and the internal Web authentication DB settings.

  • 51:Review IP address of the terminal and try to log in again.

  • 52~54,85,91:Perform the login operation again. If the same message appears again, use the restart web-authentication operation command to restart Web authentication.

  • 6x~7x: Use the operation-command restart web-authentication to restart Web authorization.

  • 80~82:Perform the logout operation again.

  • 92:Perform the login operation again. If this message is displayed again, review the terminal authentication configuration.